Voices for our Community’s Children: Guidance & Support for CASA Volunteers

(This post is part of a series of posts about CASA – Court Appointed Special Advocates. – ABT)

By Chelsea Oliver, LMSW

When members of our community commit to volunteer with CASA of McLennan County as a Court Appointed Special Advocate, they are matched with a full time CASA staff member, their CASA Supervisor.  Our CASA Supervisors are child welfare experts whose job is to support, coach and guide the CASA volunteers in their advocacy for children. 

Read on for some Q&A with one of our CASA Supervisors, Chelsea Oliver.

What brought you to the CASA team?

My degree is in social work with a children and families concentration, so I have always had a heart for serving vulnerable populations. What drew me to CASA specifically is the unique role that we are able to play as advocates for abused and neglected children. The opportunity to truly make an impact in their lives and have a rich connection with them throughout their journeys in foster care is a responsibility and a privilege I do not take lightly. It is an honor to work alongside our CASA volunteers and the professionals in this realm while building personal connections with these children in working towards their best interests to find a safe, loving, and permanent home.

Describe your role as CASA Supervisor. How do you guide and coach advocates in their casework? 

Photo with CASA advocate, Dianna Palich, at CASA’s new Forever Home facility which is under renovation, photo used with permission from Dianna.

As a CASA Supervisor, I am here to be a guide to our advocates through the CPS process. I help them navigate through their advocacy and case. What this looks like on a routine basis is explaining the processes involved, answering any questions they have, and helping them in speaking with professionals in the field. I also join them on visits with the children or meetings with other professionals and work alongside them as they write their reports to the court. I provide examples and help gather information as needed, as well as provide revisions where needed before submission. We meet monthly to discuss the case. provide updates and make a task list for the next month as well.

What are some ways you support and empower your advocates beyond the technical coaching and supervision?

One of my favorite things to do is to send thank you cards to our advocates. I love being able to support them on a personal level. I also routinely send birthday cards and I try to send out regular e-mails updating them on what is going on within CASA at the moment. I try to really get to know my advocates – Who are they? What do they enjoy and what is important to them? What is going on in their lives? Building up some personal camaraderie can be a good foundation for teamwork.

What are some characteristics you look for in a quality advocate?

The most important thing to building a supportive relationship is communication. I always step in to help my advocates where they need me, and communication is key to that process. Also, it is important to be able to see outside of our own lenses in terms of different cultures and family dynamics. Volunteers who understand and value each child’s individuality and their different family backgrounds make for outstanding advocates who really bond with and empower the children and families we work with.


To learn more about CASA of McLennan County and the need for more advocates, visit our website at www.casaforeverychild.org or find us on social media @casamclennan. 

If you have questions or are ready to begin advocating for children in foster care, email our CASA Recruiter, Kate Gilbert, at [email protected].

Stay tuned for further weekly installments of our CASA story, with upcoming posts from two CASA advocates!


Chelsea Oliver, CASA Supervisor, CASA of McLennan County, is originally from Lorena and currently lives in McGregor with her husband and two kids.  She is a Licensed Master Social Worker and has a Bachelor of Social Work degree from Tarleton University and a Master of Social Work degree from University of Texas at Arlington.   Chelsea has past experience with elderly and medical social work and has enjoyed returning to her passion of working with children and families in her work at CASA. 

The Act Locally Waco blog publishes posts with a connection to these aspirations for Waco. If you are interested in writing for the Act Locally Waco Blog, please email [email protected] for more information.

Voices For Our Community’s Children: Court Appointed Special Advocates (CASA)

By Anna Futral

(This post is part of a series of posts about CASA – Court Appointed Special Advocates. – ABT)

I would imagine that many of you reading this grew up in a pretty good home.  I grew up on 30 acres outside Fredericksburg TX with four (mostly) fabulous siblings and two parents who worked hard to care for us, keep us safe and raise us into mature adults.  I had an amazing childhood.

But there are many children in our community right here who barely get a childhood at all, much less a safe and happy one.   Children like 9 year old Amanda who, after trying to hide her bruises for months, through no fault of her own, finds herself in the backseat of a stranger’s car, the few belongings she was allowed to grab crammed in a trash bag beside her, being driven to the home of more strangers, foster parents, where everything is new and different.  At her young age, life as she knew it has been turned upside down and she has no idea what the future holds.

This is the point when CASA can enter the scene, a point of fear, loss, confusion and unknown.  When a child is removed from their home by CPS due to abuse or neglect, and sent to live with relatives or foster parents, a Court Appointed Special Advocate can become a strong presence in the child’s life.  The CASA works alongside other professionals to make sure that child’s needs are met while they are in foster care, to learn their specific case situation and make recommendations to the judge across the case regarding the safety, permanency and best interest of that child. 

There are almost 700 children in foster care in McLennan County, but only about 150 of them have a CASA volunteer.  We are in need of many more advocates to step up and be a voice for children in our community.

A Court Appointed Special Advocate can come from all walks of life and does not need to have prior experience with the child welfare system or child development.  Our advocate team includes grad students, working professionals, stay at home parents and retired individuals.  While some come from a background of personal or professional experience with child welfare, most are regular community individuals who just want to directly affect the life of a child for the better.

We are looking for caring, committed adults who meet the following criteria:

  • At least 21 years of age
  • Pass screening, background check and training requirements
  • Able to make a one-year minimum time commitment to a case (about 10-15 hours per month)
  • Able to keep information confidential and work within established program guidelines

Our agency provides flexible, quality training to prepare our volunteers for their advocacy work and then matches each new advocate with a full time CASA staff member, a CASA Supervisor, to guide and coach them in their volunteer work.  This volunteer to Supervisor relationship is where the rubber meets the road for our quality advocacy, as the Supervisor provides knowledge and support while empowering the volunteer to be a strong voice for their appointed CASA child.  Our volunteers are highly valued members of our CASA team and we do all we can as a staff to set them up for a meaningful volunteer experience.

To learn more about CASA of McLennan County and the need for more advocates, visit our website at www.casaforeverychild.org or find us on social media @casamclennan. 

If you have questions or are ready to begin advocating for children in foster care, email our CASA Recruiter, Kate Gilbert, at [email protected].

Stay tuned for further weekly installments of our CASA story, with upcoming posts from a CASA Supervisor and two advocates!


Anna Futral is Executive Director, CASA of McLennan County. Though born and raised in Fredericksburg, Anna has called Waco home for fifteen years.  She is a graduate of Baylor University, where she received her Bachelor of Business Administration in Accounting and a Master of Taxation.  She and her husband, Trent adopted their three children in 2016 after over two years of caring for them and loving them as a foster care placement.  When she’s not busy leading CASA forward or chasing her kids Anna enjoys reading, spending time with good people and working with her husband on their 119-year-old house in the heart of Waco.

The Act Locally Waco blog publishes posts with a connection to these aspirations for Waco. If you are interested in writing for the Act Locally Waco Blog, please email [email protected] for more information.